Return policy

Return Policy

Thank you for choosing Galaxy Healthcare for your healthcare needs. Our mission is to provide you with quality products and services to ensure your well-being. Please read our return policy carefully to understand how returns are handled.

1. Return Eligibility:

  • Returns are accepted within [number of days, e.g., 30 days] from the date of purchase.
  • To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received.

2. Initiation of Return:

  • To initiate a return, please contact our customer service team at [telephone number] or via email at [].
  • Provide your order number, details of the item(s) you wish to return, and the reason for the return.

3. Return Authorization (RA) Number:

  • Our customer service team will provide you with a Return Authorization (RA) number.
  • Please clearly mark this number on the outside of the package.

4. Return Address:

  • Ship the product(s) to the following address: Galaxy Healthcare Ground Floor, 241, Naicker New Street, Madurai, Tamil Nadu, PIN: 625001

5. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service for returns.

6. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

7. Non-Refundable Items:

  • Certain items are non-refundable, including prescription medications and perishable goods.

8. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer service team immediately for assistance.

9. Contact Information:

  • For any questions regarding returns, please contact our customer service team at [telephone number] or via email at [].

Note: This Return Policy is subject to change without notice, and the latest version will always be available on our website.

Thank you for choosing Galaxy Healthcare.