Refund & Cancellation
Refund & Cancellation Policy for Galaxy Health Care:
Appointment Cancellation: We understand that sometimes circumstances may change, and appointments need to be canceled or rescheduled. Patients are kindly requested to provide a minimum of 24 hours' notice if they need to cancel or reschedule an appointment. This allows us to accommodate other patients efficiently. In cases of late cancellations or no-shows, a cancellation fee may be applied to cover the costs associated with the missed appointment.
Refunds: Refunds are handled with care and consideration. Patients seeking refunds for services will have their requests reviewed on a case-by-case basis. Refunds may be granted in situations where services were not provided as originally agreed upon, or if there was a significant alteration to a treatment plan. Additionally, any overpayments or billing errors will be promptly corrected and refunded to the patient. It's important to note that insurance reimbursements for canceled or unused services may be subject to the policies of the patient's specific insurance provider. We are committed to processing refunds in a timely manner and will keep patients informed about the status of their refund requests.
Our Refund & Cancellation Policy is designed to ensure fair and transparent treatment of our patients. We encourage all patients to familiarize themselves with these terms and conditions, which may be updated periodically to better serve our patients and maintain the quality of our healthcare services.